Curious about TRS Limited and our range of services? Explore our Frequently Asked Questions (FAQs) page for detailed answers to common queries. From product information to logistics and more, this resource aims to provide you with quick and informative responses. If you can’t find what you’re looking for, our team is always ready to assist.

What types of refrigeration products do you offer?

We offer a full range of commercial refrigeration equipment from leading brands including chest freezers, Multideck display cases, upright and overhead freezers, condensers, compressors, and more. We have solutions suitable for supermarkets, convenience stores, restaurants, cash and carry’s, butchers, pet food suppliers and any other food retail business’

Do you provide installation and maintenance services?

Yes, our f-gas qualified technicians can handle full removal, installation, maintenance, and repair services for all the refrigeration equipment we sell. We want to be your one-stop provider for all your refrigeration needs.

What brands of refrigeration equipment do you carry?

Some of the top brands we carry in both refurbished and brand new include; AHT, Costan, Capital, Tefcold, Bonds, Koolmax, Scancool and many more industry leaders. We hand pick quality products from the best brands

How can you provide competitive pricing compared to other companies?

As an established small company with lower overhead costs, we can pass significant savings on to you. We also have strong relationships with our manufacturing partners allowing us to offer special pricing. When offering full shop fits we can mix between refurbished and brand new products to offer significant savings to your budget.

Do you provide consultations to help design a supermarket floor plan?

Absolutely, our team includes experts who can provide free consultations and recommendations to help you optimise and provide the ideal equipment for your unique business needs and floor plans

Can you help us replace ageing refrigeration units?

Yes, we can replace old, failing refrigeration cases and freezers with new, high-efficiency equipment. Our team will ensure the transition is smooth so your operations aren’t disrupted.

Do you offer emergency refrigeration services for sudden breakdowns?

We understand the urgency when a unit unexpectedly stops working properly. We have a team ready to rapidly respond to refrigeration issues to get you back up and running.

How quickly can you deliver and install refrigeration equipment?

We keep top inventory on hand so we can deliver fastest in the business. Refurbished equipment we can deliver between 2 and 5 days. we can install your Brand new equipment within 1-4 weeks. We work extra fast for emergencies.

Do you provide maintenance plans and service contracts?

To keep your equipment running optimally, we offer customisable maintenance plans with regular preventative service and discounts on repairs. Multi-year service contracts are available for maximum convenience and cost savings.

Are you able to service all major brands even if not purchased through you?

No (Does not apply)

Do you have refrigeration solutions for restaurants and commercial kitchens?

No (Does not apply)

Can you provide references from other business customers?

We have many satisfied customers and are happy to furnish references so you can hear firsthand about their experiences working with us. References can vouch for our excellent service.

Do you provide warranties on refrigeration products and services?

We include comprehensive manufacturer warranties on all equipment plus we offer our own satisfaction guarantees on installations and service work.

Do you offer customisable shopfit designs?

Yes, we can create customised solutions to fit your space and layout needs, including unique refrigeration, vegetable racks, bespoke counters, shelving, bread displays and much more!

Can you incorporate POS system integration and refrigeration controls?

No (Does not apply)

How can I obtain a quote and place an order?

Simply call, email, or submit our online request form with details on your project and we will promptly prepare a competitive quote customised for your needs. Our team makes the ordering process quick and easy.

Do you provide CAD drawings of proposed shopfit plans?

To help visualise the proposed refrigeration system, we can provide CAD drawings detailing measurements, layouts, and specifications so you know exactly what you’re getting.

Should I repair or replace my ageing refrigeration equipment?

Once equipment passes 10-15 years old, replacement often makes more financial sense than continued repairs, offering improved reliability, efficiency, and lower long term costs. We can help you determine replacement vs repair costs.

Can you handle refrigeration projects of all sizes?

Whether you have a single refrigerated case or an entire supermarket to equip, we have the product inventory, technicians, and project management skills to handle refrigeration projects of all sizes, large or small.

Do you have case financing options?

Yes, we have partners that offer flexible financing with low rates on high value orders and customised payment terms to help acquire the refrigeration equipment you need for minimal upfront costs. We aim to make purchasing easy.

Do you have case financing options?

Yes, we have partners that offer flexible financing with low rates on high value orders and customised payment terms to help acquire the refrigeration equipment you need for minimal upfront costs. We aim to make purchasing easy.

What factors should I consider when selecting new refrigeration systems?

Key factors include required capacity, temperature parameters, efficiency, electrical requirements, desired configurations, available space, door access, budget, air con to regulate room temperature to ensure your equipment can work in warm temperatures, ease of maintenance, and integration needs. Our experts will help analyse all these factors.

Should I repair or replace my ageing refrigeration equipment?

Once equipment passes 10-15 years old, replacement often makes more financial sense than continued repairs, offering improved reliability, efficiency, and lower long term costs. We can help you determine replacement vs repair costs.

What efficiency standards do your products meet?

Our cases meet Department of Energy standards for maximum energy efficiency and eco-friendliness. Top brands make their equipment to meet or exceed the latest green standards.

Can you reuse existing refrigeration equipment in new system designs?

In some situations we can incorporate existing equipment into new designs, which saves you money. We will inspect first to ensure older equipment is suitable for reuse versus replacement

Do you also offer transport solutions?

Yes, in addition to in-store refrigeration we also provide transport services we operate a fleet of arctic trucks and Moffat trailers to transport heavy and large loads to anywhere in the country.

Do you provide beverage cooling equipment?

No

How soon can refrigeration repairs be performed?

In emergency situations, we strive to have a technician onsite for repairs within 24 hours. For non-urgent issues, repairs are typically scheduled within 2-5 business days according to customers’ needs.

What technological advances are shaping today's refrigeration equipment?

Top innovations include IoT connectivity, automation, data analytics, increased energy efficiency, non-HFC refrigerants, predictive maintenance, shelf life extension and more. We offer the latest advancements.

What are the benefits of connected ``smart`` refrigeration equipment?

Does not apply

How can I reduce energy consumption of my refrigeration systems?

We optimise energy efficiency through high-efficiency components, reduced air infiltration, LED lighting, controls, and by ensuring proper maintenance and operation. Upgrades can realise major savings.

What types of refrigerants do you use and why?

We utilise the latest generation, eco-friendly refrigerants including CO2 and hydrofluoroolefin (HFO) ,R290 blends that reduce environmental impact and comply with regulations.

How do you ensure optimal food safety and temperature compliance?

All products are repeatedly tested before delivery.

What factors affect the lifespan of refrigeration equipment?

Lifespan depends on quality of manufacturing, proper installation, preventative maintenance and servicing and cleaning, operating conditions and temperature are incredibly important, and extent of use. Top brands with regular maintenance can last 15-20 years.

How can I lower costs associated with refrigeration at my business?

We help lower costs through equipment optimisation, energy efficient models, discounts on parts and service, preventative maintenance to avoid major repairs, and by ensuring proper operations. Air conditioned and temperature regulated shop floors will result in less breakdowns and the equipment will not have to work as hard to cool, offering significant savings.

What recent innovations have you seen in commercial refrigeration?

Top innovations include machine 100% self-contained and ventless cases, fully transparent glass doors, adaptive defrosting, and integration of LED lighting, sensors and digital price displays.

Do you also offer business financing assistance?

No does not apply.

What factors should I evaluate when comparing different refrigeration systems?

Key aspects to compare include capacity, temperature range, efficiency ratings, noise levels, certifications, connectivity capabilities, configurations, footprint, warranty and expected lifespan.

Should I consider an open display or closed display refrigeration case?

Open cases allow customers to see and access products easily but lose some efficiency. Closed cases maintain colder temperatures and humidity better while sacrificing some merchandising ability and will offer significant energy savings. We can recommend the best option depending on your needs.

What components make up a complete refrigeration system?

A refrigeration system includes compressors, condensers, evaporators, refrigerant piping, racks, display cases, electrical supplies, controls, monitoring devices, fans, lighting, shelving and more. We provide all components.

How often should refrigeration systems be serviced?

We recommend preventative maintenance every 6 months including cleaning, filter changes, component checks, leak checks, and temperature verification to keep units performing optimally year-round.

Can I rent or lease commercial refrigeration equipment short-term?

No does not apply

Who will be responsible for permitting and regulatory compliance?

We handle the entire permitting process and ensure systems comply with all current refrigeration codes and food safety regulations so you don’t have to worry.

What factors determine the size and capacity requirements for refrigeration systems?

We carefully assess the volumes, temperatures and types of products stored, shelf space, occupancy, operating hours, local climate, and anticipated usage levels to right-size your capacity needs.

Can your team modify refrigeration units already installed or existing systems?

Absolutely, we can customise and upgrade already installed equipment by retrofitting cases, optimising layouts, adding doors, shelves or lighting, and modernising controls and monitoring.

Do you also handle installation of HVAC systems?

No does not apply.

Do your technicians hold current refrigeration licences and certifications?

Yes, our technicians complete rigorous training and maintain all required licences and certifications for commercial refrigeration work to meet f-gas regulations

How can I reduce the noise levels of my refrigeration equipment?

We spec quieter compressors, fans, and moving components as well as sound dampening panels and vibration isolators to reduce noise levels to comfortable ranges.

What factors determine the size and capacity requirements for refrigeration systems?

We carefully assess the volumes, temperatures and types of products stored, shelf space, occupancy, operating hours, local climate, and anticipated usage levels to right-size your capacity needs.

What types of display cases do you recommend for produce vs meat vs frozen foods?

Produce requires florist grade cases optimised for high humidity. Meat needs medium temp cases around 34°F. Frozen foods need true freezer cases at 0°F or below. We tailor cases to the products.

How often do refrigeration systems need major repairs or component replacements?

With proper maintenance, major repairs are only needed every 8-12 years on average. We can proactively replace components like compressors before disruptive mid-lifecycle breakdowns occur.

Do you monitor refrigeration systems remotely to identify issues proactively?

Yes, we highly recommend remote monitoring services so we’re alerted to potential problems immediately before they cause disruptions or food loss at your business. Monitoring improves uptime.

Do you offer rapid refrigeration repair services 24/7?

No

What common problems cause refrigeration equipment to break down?

Most issues arise from leaks, electrical problems, compressor failures, clogged condensers, control failures, defective fans, stuck valves, rust, and pests. Proper maintenance greatly reduces breakdown frequency.

Will you dispose of old refrigeration equipment properly when replacing it?

Yes, we handle environmentally-sound disposal and recycling of old equipment per regulatory guidelines so you don’t have to deal with it. We strive for maximum sustainability.

What is the cost difference between OEM vs aftermarket refrigeration parts?

Genuine OEM parts can cost 2-3 times more but provide optimal performance and lifespan. Lower-cost aftermarket parts have shorter warranties but can reduce repair costs. We offer both.

Are your technicians trained on all major refrigeration equipment brands?

Regardless of the brand, our technicians receive in-depth training to be able to properly service and repair all common commercial refrigeration brands and models found in the field.

Can I enrol in one of your refrigeration maintenance training courses?

Does not apply.

Do your refrigeration products come with full documentation and operations manuals?

Yes, on new equipment we provide documentation detailing the operation, maintenance, warranties.

How often should defrost cycles run on commercial freezers and coolers?

Ideal defrost cycles vary by unit but generally every 4-8 hours for coolers and 6-12 hours for freezers. We optimise the timing and duration to balance temperature needs and energy efficiency.

What refrigeration redundancies do you recommend to prevent catastrophic system failures?

Does not apply.

Can I monitor refrigeration temperatures, stats, and alerts on my mobile devices?

Not there yet

Do you reclaim refrigerant from systems being replaced to comply with regulations?

We properly capture and reclaim all refrigerants per EPA rules before decommissioning equipment for maximum environmental compliance and refrigerant sustainability. The refrigerant is then purified for reuse.

Do you document baseline performance when installing new refrigeration systems?

Yes, we thoroughly commission and document key performance metrics on new installations including temperatures, pressures, power draw, flow rates, etc. so future changes can be spotted quickly.

How can I reduce risk of refrigerant leaks in my systems?

We use advanced minimally-invasive brazing methods and select components with low leak potential. Preventative maintenance also spots early leaks before they grow into big problems

What refrigeration system analytics and data do you provide?

We collect critical performance metrics like temperature trends, run hours, energy consumption, maintenance logs, alarm histories, and utilisation data and provide customisable reports to reveal optimisation opportunities.

Do you offer rapid refrigerant leak response and repairs?

Yes, our technicians are specially trained and certified for refrigerant leak repairs. We stock difficult to source refrigerants to quickly recharge systems after repairs. Minimising downtime is our priority..

Can you integrate refrigeration monitoring with my food safety compliance database?

Absolutely, we can sync refrigeration sensor data and alarms to your food safety database to maintain proper documentation and compliance reports of any temperature excursions or cold chain disruptions.

Do you carry replacement parts for older legacy refrigeration models?

No

Do you reclaim refrigerant from systems being replaced to comply with regulations?

We properly capture and reclaim all refrigerants per EPA rules before decommissioning equipment for maximum environmental compliance and refrigerant sustainability. The refrigerant is then purified for reuse.

How can I improve employee safety around commercial refrigeration systems?

We train your staff on safe practices, provide proper PPE, install required safety switches and sensors, mark hot pipes, position outlets safely, and ensure equipment meets strict safety standards.

Do you manage refrigerant reporting and refrigerant compliance services?

No.

Can you optimise the energy efficiency of my existing refrigeration systems?

Does not apply

How can I stay on top of the latest commercial refrigeration technologies and innovation?

We stay closely connected with the refrigeration technical community and industry associations to stay abreast of the newest refrigeration technologies, then pass insights on to customers. We also provide training.

Do you provide regular refrigeration system performance reports?

No does not apply

Do you provide CO2 transcritical refrigeration systems?

No does not apply.

What factors affect the required airflow rates for refrigeration condenser units?

The condenser airflow rate depends on unit capacity, ambient temperatures, refrigerant types, condenser coil size, and maximum allowable system pressures. We size fans and airflow precisely based on all these factors.

How can I improve the energy efficiency of refrigerated display cases?

Options include high efficiency lighting, electronically commutated fan motors, low/no anti-sweat heat controls, LED case lighting, night curtains, and upgrading to best-in-class R-290 refrigerant systems.

Should I repair or replace ageing condenser units?

Once over 10 years old, replacement is best for improved reliability, efficiency and capacity. We offer full installations and can replace just the condenser or the entire refrigeration system.

What refrigeration system monitoring capabilities do you recommend?

We recommend monitoring temperature, humidity, door open %, compressor run hours, alarm histories, power consumption, refrigerant levels, defrost cycles, and CO2 sensor data. Trends reveal optimisation needs.

How often should I budget for refrigeration repairs?

A typical supermarket requires £10K-£30K annually for preventative maintenance, repairs, and component upgrades. We offer service plans to help budget and manage costs.

Should I rent temporary refrigeration units during major refrigeration repairs or upgrades?

Temporary portable refrigeration rental units help avoid food loss and business disruptions when repair timelines exceed a few days. We offer full project coordination.

Do you integrate automatic door closers on walk-in cooler and freezer doors?

No

Do your technicians follow documented refrigeration PM procedures during maintenance visits?

Yes, our techs follow detailed PM checklists we customise for your equipment covering all manufacturer recommended tasks to maximise uptime. Checklists ensure consistency.

What services and documentation do you provide at the completion of a new installation?

Does not apply

How can I optimise airflow and temperature uniformity inside walk-in coolers and freezers?

Proper air baffle and louver positioning, adequate fan sizing, sufficient venting, and good coil and wall insulation help achieve the most uniform temperatures with no hot or cold spots.

How soon after a power disruption can refrigeration systems come back online?

With adequate battery backup power on controls, most commercial systems restart within 20-30 minutes after power is restored to avoid food spoilage.

What refrigerant leak monitoring options do you recommend?

Does not apply

Can you integrate refrigeration performance data with my HVAC or BAS systems?

Does not apply

Do your technicians follow documented refrigeration PM procedures during maintenance visits?

Yes, our techs follow detailed PM checklists we customise for your equipment covering all manufacturer recommended tasks to maximise uptime. Checklists ensure consistency.

How can I identify the ideal locations to install condenser units?

We perform in-depth evaluations of available roof and ground space, airflow patterns, noise limitations, utility connections, and piping routes to identify optimal condenser positioning.

Do you calculate required refrigeration loads for all cooling equipment specifications?

Proper load calculations based on volumes, layouts, occupancy, local climate, and usage patterns are essential to right-size the capacity and performance attributes for your systems.

Can I enroll in a refrigeration equipment parts & supplies program to reduce costs?

No

Do you integrate refrigeration monitoring and data with my existing food safety system?

No

What technology integrations help improve inventory management for refrigerated/frozen goods?

RFID tags, digital signage, electronic shelf labels, and UPC scanning integrations provide real-time visibility into chilled & frozen stock levels and conditions to optimize ordering.

What condensing unit configurations do you recommend for distributed vs rack refrigeration systems?

Rack systems centralize equipment for simplicity but distributed condensing saves energy. We evaluate tradeoffs to design the optimal system architecture.

Do you benchmark new refrigeration system designs against my existing energy and maintenance costs?

Yes, we do in-depth comparisons of current energy, maintenance, and lifecycle costs versus proposed designs to justify project ROI and tailor sizing and efficiency.

Can you provide CAD renderings of proposed food retail floorplans and refrigeration layouts?

Absolutely, we work with your team to model proposed equipment configurations, shelving, and merchandising layouts in CAD for visualization before finalizing plans.

How can I access technical support, manuals, or warranty info if needed after a project finishes?

We provide 24/7 post-installation support via phone and email and an online customer portal with equipment docs, manuals, and warranty details for convenient reference.

Do you offer rapid refrigerant leak detection services to identify problems quickly?

Yes, we can perform sensitive ultrasonic leak scans on your systems to pinpoint issues rapidly before leaks cause food safety risks, fines, or business disruptions.

What refrigeration system compliance services do you provide?

Does not apply

Do you integrate refrigeration monitoring data with BAS, ERP, or other management systems?

No

Can I enroll in a refrigeration preventative maintenance club membership to budget costs annually?

Absolutely, we offer maintenance club membership programs that provide priority service, discounted labor rates, and predictable budgeting to maximize refrigeration uptime.

Do you apply floating head pressure controls to reduce condenser energy consumption?

No

How can I learn more about your refrigeration offerings and get a quote?

Please visit our website at https://www.trs-uk.co.uk/ for more details on our products and services. Or call us at +44 7800 733 055 and our team will be delighted to answer all your questions and provide a customised quote for your project.

We look forward to working with you!