Privacy Policy Introduction
At TRS, we respect the privacy rights and data protection interests of our website visitors and customers. Please take a moment to review our privacy policy below to understand how we collect, use, and protect personal information. We take your privacy seriously and aim to be fully transparent. If you have any concerns, please reach out to us directly.
Privacy Policy
1. Information Collected TRS may collect personal information such as your name, email, address, phone number, payment details and details about your business when you place orders for products or services. We may also collect browsing data, IP addresses and aggregate usage statistics.
2. Use of Information The information TRS collects is used to fulfill your orders, provide services you request, maintain business records, comply with legal requirements, improve our website and offerings, and customize content for website visitors.
3. Data Retention We retain personal data for as long as needed to conduct business, comply with laws, or until you request deletion. Browsing data and usage statistics may be retained indefinitely.
4. Data Protection TRS takes reasonable physical, technical and administrative safeguards to protect the confidentiality and security of data retained. Access by TRS personnel is limited and secure passwords and encryption are used. However, no data transmission over the internet can be guaranteed to be 100% secure.
5. Cookies This website uses cookies to improve your browsing experience. You can block or delete cookies, however certain website functionality may not work properly without cookies.
6. Disclosure to Third Parties TRS does not sell or rent your personal information to third parties. Your data may be disclosed to third party service providers retained by TRS to perform functions such as order fulfillment, payment processing, maintenance services, and other activities required to run our business per written agreements.
7. Your Rights At any time, you have the right to request access to or deletion of the personal data we have collected about you by contacting us at privacy@trs-uk.co.uk. You may also opt-out of further communications from TRS.
8. Changes to this Policy TRS may modify this privacy policy to adapt to changing legal requirements. Updated policies will be posted online. Your continued use of our website or services after changes are posted constitutes acceptance. Please check this page periodically for updates.
At TRS, our mission is to build strong, lasting partnerships with our clients by providing best-in-class commercial refrigeration solutions. Since 1987, businesses across the UK have relied on our expertise to deliver, design, install, and maintain high-quality refrigeration systems optimised for their needs.
Our experienced team stays on top of the latest innovations and industry trends to bring you today’s most advanced options. We take pride in being responsive, transparent, and dedicated to achieving 100% customer satisfaction on every project.
No matter the scale of your refrigeration needs, we have the capabilities and drive to deliver. TRS offers competitive pricing on top equipment brands backed by comprehensive services and support.
Connect with us today to learn more about how we can become your trusted long-term refrigeration partner.
Our team is ready to provide consultations, recommendations, and quotes tailored for you. We look forward to showing you the TRS difference!
Returns Policy Introduction
If you are not fully satisfied with your purchase from TRS, please let us know! We want you to be thrilled with our products and services. Our returns policy below explains how you can easily exchange or return merchandise purchased from us. We aim to make any returns quick and hassle-free with top-notch customer service.
Returns Policy
1. Eligibility for Returns Purchased equipment may be returned within 30 days of receipt if it arrives damaged or proves defective during normal use and recommended maintenance as per our documentation. Services may not be returned, but we will correct any deficient work at no charge.
2. Return Process Please contact TRS to initiate a return and obtain an RMA number which must be displayed on the return shipment. Return shipping costs are the responsibility of the customer unless the return is due to an error by TRS
3. Refunds Once returned items are inspected and approved, TRS will issue refunds within 30 days. Refunds will be issued via the original payment method used at time of purchase. Refunds are limited to the purchase price paid less any applicable shipping or installation charges.
4. Warranty Returns Products under valid manufacturer warranty but outside the 30 day return window should be repaired or replaced according to applicable warranty terms at no charge. Contact TRS regarding warranty service.
5. Exchanges If you wish to exchange a product for another version, please return the original per this policy and place a new order for the desired replacement item. Exchanges are subject to availability.
6. Return Exclusions Returns may be rejected if equipment is not in fully resalable condition due to customer damage, missing components, scratches, evidence of improper installation or other deficiencies. All original packaging materials must be used for returns.
7. Questions or Issues If you have any questions about our returns policy, or have an issue with a return you initiated, please contact us immediately so we can resolve the problem in a satisfactory manner. We aim for 100% customer satisfaction.
At TRS, our mission is to build strong, lasting partnerships with our clients by providing best-in-class commercial refrigeration solutions. Since 1987, businesses across the UK have relied on our expertise to deliver, design, install, and maintain high-quality refrigeration systems optimised for their needs.
Our experienced team stays on top of the latest innovations and industry trends to bring you today’s most advanced options. We take pride in being responsive, transparent, and dedicated to achieving 100% customer satisfaction on every project.
No matter the scale of your refrigeration needs, we have the capabilities and drive to deliver. TRS offers competitive pricing on top equipment brands backed by comprehensive services and support.
Connect with us today to learn more about how we can become your trusted long-term refrigeration partner.
Our team is ready to provide consultations, recommendations, and quotes tailored for you. We look forward to showing you the TRS difference!
GDPR
As part of our commitment to safeguarding your privacy, TRS Limited adheres to the General Data Protection Regulation (GDPR). This regulation empowers you with greater control over your personal data. Below, we outline how we comply with the key principles of GDPR
1. Lawfulness, Fairness, and Transparency: We process your personal data transparently and fairly. Our Privacy Policy provides clear information on how we collect, use, and protect your data.
2. Purpose Limitation: We collect and process your data for specified, explicit, and legitimate purposes. Any additional processing beyond these purposes requires your consent.
3. Data Minimization: We only collect data that is necessary for the intended purpose. Unnecessary data is not processed, ensuring that we only hold information essential for our operations.
4. Accuracy: We take steps to ensure that the personal data we hold is accurate and up-to-date. You have the right to request corrections to inaccuracies.
5. Storage Limitation: We store your personal data for the necessary duration, as outlined in our Data Retention Policy. After this period, data is securely deleted.
6. Integrity and Confidentiality: We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
7. User Rights: As a user, you have the right to access, rectify, or erase your personal data. You can also object to processing and request data portability.
8. Lawful Basis for Processing: We process your data on lawful grounds, such as the necessity of processing for the performance of a contract, compliance with a legal obligation, protection of vital interests, consent, the performance of a task carried out in the public interest or the exercise of official authority.
9. Data Protection Officer: For any GDPR-related inquiries or to exercise your rights, you can contact our Data Protection Officer at [enquiries@trs-uk.co.uk]
10. Cookies and Consent: Our website uses cookies to enhance your browsing experience. By continuing to use our site, you consent to the use of cookies as outlined in our Cookie Policy.
11. Updates to GDPR Compliance: We regularly review and update our processes to remain in compliance with GDPR and any other applicable data protection laws. Any changes will be communicated through our Privacy Policy.
By using our website, you acknowledge and consent to the processing of your personal data in accordance with this GDPR statement and our Privacy Policy.
