TRS Refurbished Refrigeration Warranty Policy
Scope
This warranty policy applies to all second-hand products sold by TRS Limited.
Refurbished products only carry coverage to the functional aspects of the item, ie
cooling or light function. All refurbished products carry a parts and labour warranty. TRS
refurbished products are sold as seen, we do not accept refunds on the basis a
customer can not fit the product into their store. In this case the customer can be
credited to the value paid.
Duration of Warranty
The warranty period for second-hand refrigeration ensues starting from the date of
delivery by the original buyer; this warranty is not transferable if sold again. These
products carry between 3 months and a year depending on the value of the product.
Respective product warranties will be listed in the description of the item.
Coverage
Parts & Labour: During the parts and labour warranty period, TRS will cover the cost of
repair or replacement, at its discretion, for any defects in materials or workmanship that
arise under normal use of the refrigeration unit. Should TRS engineers be called to site
and no function related issues are found, the cost of the visit will be charged back to the
buyer.
Back to Base: All items purchased and collected from TRS are covered under the back
to base warranty. Meaning the item must be returned at the cost of the buyer for repair
or replacement.
Exclusions
This warranty does not cover damages resulting from
- Misuse, neglect, or improper maintenance of the refrigeration unit.
Unauthorised repairs or modifications performed by any party other than the
Seller.
- Damage caused by accidents, natural disasters, or any other external factors
beyond the control of the Seller.
- Normal wear and tear, including but not limited to cosmetic damages.
- The warranty does not extend to aesthetic elements i.e. door trims, lids, rust,
seals, case frame or customer induced damage.
- Damage or missing parts must be reported upon delivery, TRS retains the right
to refuse to replace components reported as damaged or missing after the fact.
- Any units plugged in within 24 hours of delivery are void of warranty.
Claim Procedure
In the event of a warranty claim, the buyer must notify TRS immediately upon
discovering the issue. The buyer must provide proof of purchase and any necessary
documentation to support the claim.
The Seller reserves the right to inspect the refrigeration unit to verify the nature of the
defect and assess whether it falls within the coverage of the warranty.
If the defect is deemed to be covered under warranty, TRS will, at its discretion, repair or
replace the defective part or unit free of charge. All repair work will be carried out by
authorised technicians or service centres designated by the Seller.
Limitation of Liability
The liability TRS under this warranty is limited solely to the repair or replacement of the
defective part or unit. The Seller shall not be liable for any incidental or consequential
damages arising from the use or inability to use the refrigeration unit, including but not
limited to loss of profits, loss of business, or any other financial losses.
Terms of Warranty
By purchasing a second-hand refrigeration unit from TRS, the buyer acknowledges and
agrees to abide by the terms and conditions of this warranty policy.
